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FAQs


In this section you will find answers to the most frequently asked questions about our products and services. If you have any questions that have not been answered below, you can go to contact us on (08) 6241 6400 and send us an enquiry.

Are all of Jacksons products on the website?
We have majority of our products available online, however some additional products are stocked within our Retail stores.

How can I find out whether Jacksons stocks the product I am looking for?
Jacksons has an extensive product range. If you are looking for a particular product or brand, we recommend you browse through our products section on the website or alternatively contact your nearest Jacksons store directly.
Due to vast range of over 25,000 products, unfortunately all products displayed on our website are not available at all stores. Each store has a unique range which is tailored based on individual store demand.
If we don’t stock the product you are after we may be able to order the product in for you, just enquire with our friendly store staff.

Is there a minimum Order Amount?
Yes. All Web Retail Customer Orders are required to be a minimum of $25.00. Please note, if you are purchasing as a wholesaler, the minimum order amount is $100.00 or a surcharge of $10.00 applies and the minimum order amount for a School or Retail Account holder is $50.

What is Jacksons Refund Policy?
Please view our Refund Policy for in store & online refund terms.

Can I hire easels for events?
Yes, you can hire our easels for your next presentation or display for a day or more. Easel hire service is available at Jacksons Head Office Only. You can contact us directly on (08) 6241 6400 for more details on price and availability for hire.

Can I shop online?
Yes, delivery is available anywhere in Australia and in New Zealand.

Does Jacksons have a mailing list that I can join?
Yes, you can join our mailing list in order to receive details on in store workshops and Demonstrations, Latest promotional offers and news from Jacksons

Does Jacksons sell gift vouchers?
Yes, you can purchase gift vouchers from any of our stores or alternatively purchase a Gift Vouchers online in a variety of denominations which will be delivered straight to your door.
Gift vouchers can be redeemed at any Jacksons store. Gift Vouchers cannot be redeemed online or with authorised Jacksons Distributors. Vouchers can take 24 hours to be activated from the time of purchase. Gift vouchers must be redeemed within one year of the register receipt date, and can only be redeemed if the register receipt issued at the time of purchase is attached. Simply present your voucher at the register with your purchase(s). Change will be given up to $5.00. Vouchers can be used towards the purchase of any product available at time of presentation. Gift Vouchers cannot be exchanged for cash or be used to make payment on a lay-by. Unfortunately, we are unable to replace lost or damaged vouchers.

How do I apply for a job at Jacksons?
If you are interested in apply for a particular job at Jacksons, the best way is by contacting the Manager of the particular Store or Division you are interested in. You may also wish to submit your résumé and a covering letter by mail or email. Contact details for all our stores can be found under store locator.

Who can help me with a particular product query?
Your closest Jacksons store will be happy to help you with product information. Our staff members generally have excellent product knowledge since many are also practising artists. Visit the store locator page on our website.

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