Returns, Refund, Shortages & Faulty Goods
Please choose carefully as Jacksons will not provide a refund or exchange of items if you simply change your mind or make an incorrect choice when ordering.
Notification of returns, refunds, shortages, faulty goods or breakages must be made in writing within 10 calendar days from the date of the invoice. Invoice numbers must be supplied with all such notifications and the product must match invoice description.
Request for return and/or refund will only be accepted if the product is faulty, is not of acceptable quality or does not match our product description. Jacksons may elect to return faulty products to the manufacturer’s repair agent to determine the problem or exchange with replacement item. Jacksons will not accept returns where the fault is a result of misuse or neglect.
Depending on the reason for return Jacksons Drawing Supplies reserves the right to charge a 20% re-stocking fee with delivery at your cost.
Can I cancel my order?
An order can only be cancelled up to the point it is despatched or if a Special Order Item-until your order is placed with our supplier. We pride ourselves in despatching orders promptly, so to cancel you must contact us immediately using our Contact form before the goods have left our control.
You will receive an email advising you that your order has been shipped. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.