Shipping Information
Shipping within Australia
We use Australia Post E-Parcel standard service for Australia Wide orders and Pep Express Transport services for Perth Metro customers.
Standard Delivery on all Retail Orders: Freight/Shipping fee of $12.95 inc GST is applicable to all orders.
Regional Orders: Due to size, weight, destination postcode, transport regulations the Freight / Shipping fee will be invoiced at cost.
We do not ship to P.O. Boxes.
*Additional freight costs will be incurred when selecting the following:
Express Postage
Shipping Bulky Items, dangerous goods/hazardous chemicals
Shipping to remote regional areas
Please contact our customer service department on: orders@jacksons.com.au to attain a quote for variable rate shipping charges. A member of the Customer Service Team will contact you with the charges for confirmation. Variable Rate charges will be considered accepted should no response be received within 48 hours.
Gift Cards – Shipped with Australia Post registered mail at a cost of $4.95.
Orders placed online are supplied from our warehouse in Perth WA.
Delivery of goods:
A signature is required for deliveries. Please ensure that you or someone authorised is present to accept delivery.
In the event that no one is available to accept delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Australia Post Retail outlet.
BULKY SHIPMENT ITEMS
Additional delivery fees apply to bulky, large, dangerous goods/hazardous chemicals items as they require extra handling and may take longer to transport because of their weight and size.
Please contact our customer service department on: orders@jacksons.com.au for a shipping quote or we will contact you with a shipping quote once we receive your order.
Bulky Items are classed with orders exceeding (Max Weight: 20kgs and Max size: 105cm)
DELIVERY TIME FRAME*
Metro Delivery: 2-7 working days
Regional Delivery: 5-7 working days
Remote Delivery: 7-14 working days days
*Subject to postal service/courier time frames
SPECIAL ORDER ITEMS
As Jacksons do not stock Special Order items, payment is required before your order is placed directly with our supplier and cannot be cancelled once ordered from our supplier. Delivery is subject to supplier lead-time; our Customer Service Team will advise you of the estimated delivery date on confirmation from our supplier. Freight/Shipping/Handling Fees will apply to Special Order items.
BACKORDERS
We endeavour to despatch your order as promptly as possible. Orders which contain out-of-stock items may be held up to a 10 working day time frame, to ensure the maximum number of items can be supplied together on one invoice. Any items outstanding at this time that have not been substituted, will be removed from your order.
Where an ETA exceeds 10 working days, upon agreement items may remain on back order, however these items are unable to be cancelled. *Jacksons will reassess on an individual order basis if required.
SCHOOL, WHOLESALE AND RETAIL ACCOUNT HOLDERS
Please refer to your Account Terms and Conditions.
FREE SHIPPING
FREE SHIPPING ON RETAIL ORDERS OVER $99*
FLAT RATE SHIPPING FEE OF $12.95 ON RETAIL ORDERS UNDER $99*
SHIPPING CONDITIONS:
• Excludes Express postage.
• Excludes Dangerous goods and hazardous chemicals.
• Excludes Bulky Items exceeding: (Max Weight: 20kgs and Max size: 105cm).
• Excludes Gift Vouchers (shipped via registered post).
• Excludes Shipping to remote regional areas**
• Excludes Discount Account Holders.
• Free shipping calculations are based on the total amount payable of products for your order.
• Orders placed online are supplied from our warehouse in Perth WA.
*Should you place a retail order over $99 and select products excluded from qualifying for the FREE FLAT RATE SHIPPING, a member of the Customer Service Team will contact you with the charges for confirmation.
**Free shipping can only be extended to areas reachable through our standard carriers and may exclude extremely remote locations. If you are unsure about your location, please contact us prior to ordering. Jacksons reserves the right to cancel orders that cannot be delivered at reasonable cost.
INTERNATIONAL SHIPPING
Jacksons only ship to New Zealand currently. Shipping is with Australia Post International and invoiced at cost incurred. Each parcel must not exceed 20kg with max length of 105cm.
